Privacy Policy

1. Information We Collect

We collect information in various ways:

Personal Information You Provide:

• • Name and email address when you create an account
• • Payment information (credit/debit card details)
• • Billing and shipping address
• • Phone number and other contact details
• • Communications you send to us

Information Collected Automatically:

• • Browser type and version
• • IP address and location data
• • Pages visited and time spent on each page
• • Referring website information

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing purchases and delivering eBooks
• Providing customer support and assistance
• Sending promotional emails and marketing communications
• Analyzing usage patterns to improve our website
• Preventing fraud and ensuring security
• Complying with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and improve our services.

Types of cookies we use include:

• • Essential Cookies: Required for website functionality
• • Performance Cookies: Help us understand how visitors use the website
• • Marketing Cookies: Used to deliver targeted advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

4. Third-Party Information Sharing

We may share your information with third parties only in the following circumstances:

• • Service Providers: We share information with vendors who assist us in operating our website and conducting business
• • Payment Processors: Your payment information is shared securely with Paddle (our payment processor) when you complete a purchase
• • Legal Requirements: We may disclose information when required by law
• • Business Transfers: If LuminaBooks is involved in a merger, your information may be transferred

We never sell your personal information to third parties without your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your account and for a reasonable period thereafter.

You may request deletion of your data at any time by contacting us at support@luminabooks.com.

6. Your Rights (GDPR & Privacy Laws)

If you are a resident of the EU or other jurisdictions with privacy laws, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Obtain your data in a portable format
• Opt-Out: Opt out of marketing communications

To exercise these rights, please contact us at support@luminabooks.com.

7. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:

• • SSL encryption for all transactions
• • Secure password storage with hashing
• • Regular security audits and assessments
• • Access controls and employee training