Refund Policy

Overview

At LuminaBooks, we stand behind the quality of our products and services. We are committed to ensuring customer satisfaction and offering a hassle-free refund process. If you are not completely satisfied with your purchase, we want to make things right.

Our refund policy is designed to be fair, transparent, and customer-friendly while protecting against fraud and abuse.

30-Day Money-Back Guarantee

We offer a no-questions-asked 30-day money-back guarantee on all eBook purchases. If you purchase an eBook from LuminaBooks and are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your purchase date.

This guarantee covers the full purchase price of the eBook, including any applicable taxes.

Eligibility Conditions

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 30 days of the original purchase date
• The eBook must have been purchased from LuminaBooks directly
• The purchase must not have been made using fraudulent or stolen payment methods
• The customer must not have received multiple refunds for the same title

Refunds are made at our sole discretion and in accordance with applicable laws and regulations.

How to Request a Refund

Requesting a refund is simple and straightforward. Follow these steps:

1. 1. Email our support team at support@luminabooks.com with your order number and the reason for the refund request
2. 2. Include your full name and the email address associated with your purchase
3. 3. Our team will verify your information and confirm your eligibility
4. 4. Once approved, your refund will be processed to your original payment method

Processing Timeline

Refund processing times are as follows:

• • Verification: 1-2 business days to review and verify the refund request
• • Processing: 5-7 business days for the refund to appear in your account after approval
• • Credit Card Refunds: May take an additional 5-10 business days to appear on your credit card statement, depending on your bank

Business days exclude weekends and holidays. We will send you a confirmation email once your refund has been processed.

Non-Refundable Items and Circumstances

The following items and circumstances are NOT eligible for refund:

• Purchases made more than 30 days ago
• Discounted or promotional purchases that explicitly state no refunds
• Purchases made using fraudulent or stolen payment information
• Multiple refund requests for the same eBook title
• Refunds requested due to customer error or technical issues with their device